Home Rooms and facilities Additional services Quetzaltenango Prices FAQ's Reservations Contact

 

Frequently Asked Questions

                                            

Stay

  1. Are there special times for check in and check out?
  2. Is there a night time before I have to be back?
  3. Is it possible to bring friends to Casa Latina?
  4. Is smoking allowed in Casa Latina?
  5. Which services offers Casa Latina?
  6. Is there wireless internet available?
  7. Which facilities are there in the surrounding of Casa Latina?

 

Reservations

  1. How can I reserve a room?
  2. For what reason do I have to pay the deposit?
  3. What are the payment options?

 

Travel to Quetzaltenango

  1. What do I have to do when I arrive on the airport of Guatemala City?
  2. How long takes the trip from Guatemala City to Quetzaltenango?
  3. What do I have to do when I want to travel by my self?
  4. Do I need a visa to enter Guatemala?
  5. What should I bring with me during my trip?

 

Quetzaltenango

  1. Is it safe to travel to Quetzaltenango?
  2. How can I find Casa Latina when I arrive in Quetzaltenango?
  3. Where can I exchange money in Quetzaltenango?

 

Health

  1. Which vaccinations do I need?
  2. What are the most common illnesses that tourists face here?
  3. How can I prevent stomach problems?
  4. Is it possible to buy medicines in Quetzaltenango?
  5. What if I have diabetes, asthma, etc.?

 

Stay

  1. Are there special times for check in and check out?

When you arrive in Quetzaltenango, it is basically always possible to check in directly. The check out time is before 11.00 am, but in consultation this time can be changed. We do whatever we can to make your stay in Casa Latina as pleasant as possible.

 

  1. Is there a night time before I have to be back?

No, everybody who stays in Casa Latina, gets his own key both for the gate and for the front door. So you can come back any time you want.

 

  1. Is it possible to bring friends to Casa Latina?

Yes, you can bring friends with you to Casa Latina but remember you share the common areas with the other guests. If an extra person wants to sleep in your room, you have to pay $4,50 per night. This price you have to pay for the extra costs of light, gas and water.

 

  1. Is smoking allowed in Casa Latina?

No, in Casa Latina it is not allowed to smoke in the common areas and in the rooms. Smoking is allowed on the balcony or in the patio downstairs.

 

  1. Which services offers Casa Latina?

We do our best to offer you a complete package to make your stay in Quetzaltenango as pleasant as possible. Services we offer are:

 

-          pick-up from the airport in Guatemala City

-          free and unlimited (wireless) internet

-          laundry service

-          rental of mobile phones

-          help by finding a suitable place to volunteer

 

  1. Is there wireless internet available?

Yes, in Casa Latina there is wireless internet available which you can use for free. If you didít bring your own laptop, you can use the computer in Spanish School Sol Latino (during opening ours). Sol Latino is located just a stoneís throw away from Casa Latina.

 

  1. Which facilities are there in the surrounding of Casa Latina?

The most of the facilities you need, you can find in just a few minutes walk of Casa Latina.

-          supermarket

-          market where you can buy fresh vegetables and fruits

-          various shops

-          Parque Central

-          bus to other areas of Quetzaltenango and villages in the surrounding

-          internet cafes

-          banks

-          Spanish School Sol Latino www.spanishschoolsollatino.com

 

Reservations

1.   How can I reserve a room?

If you are interested in a stay in Casa Latina, we recommend to make a reservation in advance so you are sure there is a room available for you. You can make a reservation online by filling out the reservation form. Afterwards we will contact you to confirm your reservation.

 

2.        For what reason do I have to pay the deposit?

Before you can stay in Casa Latina, you have to pay a deposit of $30. This is to ensure that the room will be in good condition when you leave and that there is no damage on the property of Casa Latina. If you hand in your keys after your stay and the room will be in good condition, you will get back your deposit.

 

3.   What are the payment options?

You can pay for your stay on different ways and is possible per night, per week or per 4 weeks. The payment options are:

 

-          bank transfers by internet

-          international bank transactions

-          cash (US dollars, euroís or quetzals)

-          traveller cheques (in dollars)

 

Travel to Quetzaltenango

  1.  What do I have to do when I arrive on the airport of Guatemala City?

If you use our pick-up service, it is very easy. When you arrive, somebody from ĎDos Lunasí will wait for you outside of the airport with a sign with ĎDos Lunasí. Due to your arrival time this person will bring you to the bus station to travel to Quetzaltenango or to the hotel to spent the night. If you spent the night in ĎDos Lunasí, the next morning (after breakfast) somebody will bring you to the bus station so you can travel to Quetzaltenango. When you arrive in Quetzaltenango, you can take a taxi to Casa Latina (diagonal 12, 6-58, zone 1). The cost will be around $4 and $6. Just send an email for more detailed information about this service and ways to book. We do our best to organise your trip well and make it as comfortable as possible for you!

 

     2.   How long takes the trip from Guatemala City to Quetzaltenango?

By touring car the trip will take around 4 till 4,5 hours. Travelling by touring car is a comfortable way of travelling, but most of the busses donít have a toilet on board.

 

3.   What do I have to do when I want to travel by my self?

Take a taxi from the airport to the bus station of Alamo or Linea Dorada. These are the most appropriate bus agencies to travel to Quetzaltenango. The taxi will cost around $8 and $10 and the price of a bus ticket is around $7 and $12. Both you have to pay in quetzals (national currency). You can change dollars for quetzals at the airport. If you want to spent a night in Guatemala City, you can contact hotel ĎDos Lunasí www.hoteldoslunas.com. When you arrive in Quetzaltenango, you can take a taxi to Casa Latina (diagonal 12, 6-58, zone 1). The price will be around $4 or $6.

 

     4.   Do I need a visa to enter Guatemala?

People from Canada, the United States and most European countries, donít need a visa to enter Guatemala. Most of the people receive a tourist visa that is valid for 90 days. You can extend this visa in Guatemala City or at one at the borders with Mexico or Belize. We recommend to contact the embassy before you travel.

 

5.   What should I bring with me during my trip?

The climate varies a lot in different parts of Guatemala so take the following things besides the general travel accessories: sweater, shirts, jacket, cap, shorts, comfortable walking shoes, sandals, tops, swimming suit, towel, sunglasses, sun block, deet and if necessary medicines.

 

Quetzaltenango

  1. Is it safe to travel to Quetzaltenango?

We understand this question very well: being far away from home it may seem scary not knowing how safe it is here. In general when you travel to another country you need to be careful especially when you are not familiar with the country or language. However, in Quetzaltenango there is relatively little crime and it generally occurs away from the areas that tourists explore. Just as in many other tourist cities of the world, tourists will occasionally be targeted for small robberies, but there have been very few violent crimes against tourists here. For this reason we recommend that: you do not carry too much money, nor your passport, and credit or debit cards when not necessary, and keep a close eye on your belongings.

 

  1. How can I find Casa Latina when I arrive in Quetzaltenango?

When you make a reservation, we will give you detailed information for your trip. When you arrive in Quetzaltenango, you can take a taxi to Casa Latina (diagonal 12, 6-58, zone 1). The cost of this will be $4 - $6 and takes 5 till 10 minutes.

 

  1. Where can I exchange money in Quetzaltenango?

There are many banks and other local money exchange offices where you can change dollars and Traveller Cheques into quetzals. To do this, you must show your passport at the time of the transaction. Debit- and credit cards (Visa and Master Card) are widely accepted and there are many ATMís where you can receive quetzals (national currency).

 

Health

  1. Which vaccinations do I need?

It is important to consult your doctor before travelling to Guatemala so he can give your information about the most recommended vaccines.  Generally you will need the following vaccines: tetanus, hepatitis A and B, polio, tetanus-diphtheria, and typhoid.  If you will be travelling to the coast or the Petťn region (Northern Guatemala where Tikal is situated) it is also recommended that you have anti-malarial medicine.  For more information check out: www.cdc.gov/travel/camerica.htm

 

  1. What are the most common illnesses that tourists face here?

The most common illnesses here are stomach problems like travellers diarrhea because your stomach has to adapt on different foods and drinks. If the condition persists for more than 2 or 3 days it is possible that you have a bacterial infection, parasites or amoebas. In this case it is recommended to go to a local clinic to leave a stool sample. After that, when you have the results of the exam, you can visit a doctor and he can give you a recipe so you can buy the appropriate medicines. This is the safest and fastest way to recover and to continue enjoying your travel. Other common illnesses are: sore throat, colds and the flu. The best prevention for these is to have proper clothing for the cold and the rain.

 

  1. How can I prevent stomach problems?

-          donít  buy food on the street

-          donít drink water from the tap

-          donít eat salads or raw vegetables unless you are sure they have been properly disinfected and prepared

-          always wash your hands before eating

-          properly wash and disinfect all fruits before eating

 

  1. Is it possible to buy medicines in Quetzaltenango?

There are many pharmacies and clinics in Quetzaltenango that offer a wide range of medicines. However, if you need a very specific medicine, it is possible that you wonít find it here. For that reason we recommend to bring enough of your prescription medications for your entire stay in Guatemala.

 

  1. What if I have diabetes, asthma, etc.?

There are many doctors (general practitioners and specialists) in Quetzaltenango. Many of whom even speak English. The school has contact with some of these doctors that we can recommend in cases of emergency during your stay. As always it is advisable to speak with your general practitioner before your trip so that he/she can recommend specific medicines and precautions to take during your time here.